DELIVERY

When will my order be sent?

We're usually pretty quick at getting your parcel sent out to you, so that you'll receive it within 1-2 working days of placing the order. It will be delivered by DPD and can be tracked online. We'll send you the tracking number by email after you make a purchase. Please allow up to 12 hours for this information to show in the link you are sent for orders placed during the week and until Monday if the order is placed over the weekend.

How much is delivery?

Our Standard UK delivery service costs £5.00 per order via DPD. Delivery to the Highlands and the UK islands is £5.00. For orders over £50, we'll deliver free of charge, via DPD within 1-2 working days.

Orders must be placed before 2pm.

Do you deliver internationally?

At the moment, international shipping is suspended, if you wish to know where you can buy Floral Street locally, drop us an email at hello@floralstreet.com and we'll help direct you to our closest retail partner. 

What if I’m not home when my order arrives?

It happens. Our DPD couriers require a signature for your parcel, so if you’re not at home to sign or receive it, they’ll leave you a delivery note with instructions on how to re-arrange delivery.

Can I check on my order?

You can check the status of your order online using the tracking number we send you by email. But, if you have a specific question about your order, just drop us an email at hello@floralstreet.com quoting your order number and we’ll get back to you as soon as we can.

RETURNS

What is your returns policy?

We can accept returns if we receive goods back within 28 days after purchase. The full-sized box must be unopened, undamaged and in a re-saleable condition; any signs of tampering or use will not be accepted for a refund. Your order must be securely packed in its original box and packaging to be eligible for return. A refund of the purchase amount – minus the delivery fee - will be made within 30 days after we receive the return, via the same method of payment you used to make purchase. We’ll send you an email to let you know when a refund has been made.

How do I make a return?

If you haven’t used your fragrance and need to return it, please contact us at hello@floralstreet.com. Unless the goods are faulty, you’ll need to arrange and pay for the delivery of your return. Don’t forget to obtain proof of postage, to track your return in case it doesn’t make its way back to us.

What about exchanges?

You can organise an exchange with us if your order arrives damaged or defective. If you need to make an exchange for the same product, drop us an email at hello@floralstreet.com and we’ll take it from there.

What should I do if I have a complaint?

We’re sure you’ll love your Floral Street experience, but if – for any reason – you’d like to tell us something that didn’t work for you, please drop us a line at hello@floralstreet.com. The European Commission also provides a platform for Online Dispute Resolution (ODR) for consumers, you can find it here: http://ec.europa.eu/consumers/odr/