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Privacy Policy

Privacy Policy

 

PRIVACY

What do we do with your information?

When you make a purchase with us, we collect the information you give us – your name, address and email address. This information is used so we can ensure your delivery gets to you okay, and contact you with delivery updates. We will also give you additional options to enter such as phone number or your birthday (we love birthdays, and birthday treats)// When you browse our products, we also automatically receive your computer’s internet protocol (IP) address which helps us learn about your browser and operating system.

And what about email?

With your permission, we may send you emails about our store or new fragrances or other updates about Floral Street we think you’ll be interested in.

 

 Third Party Services

We value your privacy. So, all the information that you provide us with will not be sold to any third party. We do need to share your information with a few third-party companies that we work with to be able provide you with the service and shopping experience that you are used to. We may also disclose your personal information if we are required by law to do so.

Shopify

Our online store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our beautiful Floral Street products to you. All the data (see above) is collected and stored in Shopify’s data storage, databases and in general the Shopify application. All data is stored behind a firewall on a secure server. View Shopify’s Privacy Statement here.

Mail Chimp

We use Mail Chimp to send you newsletters and emails when you choose to sign up to our mailing database on our web or instore. You can review Mail Chimps privacy policy to see how they manage user data. View Mail Chimps Privacy Statement here.

 

Google analytics

We use google analytics to store customer information and enhance your shopping experience. You can review Googles privacy policy to see how they manage user data. View Googles Privacy Statementhere

CONSENT

How do you get my consent?

When you let us know your name, address and email address to sign into Floral Street or to place an order, we take that as consent to our collecting it and using it for that specific reason only. If we ask for your personal information for another reason, we will ask you directly for your consent or offer you the opportunity to say no.

 

Can I withdraw my consent?

If, after you opt-in, you change your mind, you can withdraw your consent for us to contact you anytime by contacting us directly at hello@floralstreet.com or simply clicking ‘unsubscribe’ at the footer of a Floral Street email.

 

COOKIES

Sadly, not chocolate chip ones. A cookie is a small file that is placed on your computer. Cookies allow web applications to tailor to your individual needs and create a better website experience. Our website uses cookies, and by browsing on our web you are agreeing to our use of cookies.

The four main types of cookies we use are:

  • Site functionality Cookie
  • Website Analytic Cookie
  • Personalisation Cookie
  • Segmentation and Targeting Cookie.

You can clear cookies from your device. As each device is different, you may have to do some research to find out how to clear cookies on your device. 

 

Social media

Social media is a huge part of our everyday lives, and we are so glad that we get to see what our Floral Street customers are up to.

If you interact with us on social media then you are consenting and allowing us to interact with you. An interaction can be a like, a follow, a comment, a share, a tag or a tweet.  If you tag us in your photo then you may be lucky enough to be a part of our #StreetBunch and feature on our social media sites or even on our web. By interacting with us you are consenting that we can use images or comments royalty free without any limitations. If you are unhappy about the use of your photo, comment, please contact us at Hello@floralstreet.comand we will stop.

PAYMENT

Is it safe to use my credit card online?

Your security is important to us. When you order online with Floral Street, we use encryption technology through the Payment Card Industry Data Security Standard (PCI-DSS). This is to protect your information from getting into the wrong hands. You can be sure that your order will placed with us safely and securely. Your purchase data is stored only for as long as is necessary to complete the transaction. After that, your information is deleted.

 

Is the payment process regulated?

Yes. Our direct payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For further details, take a look at Shopify’s Terms of Service here or Privacy Statement here.

Please note: we reserve the right to modify this privacy policy at any time, so please review it frequently. Any modifications will take effect immediately after posting them on the website.

 

QUESTIONS AND CONCERNS

If you have any questions, comments or concerns about any of the above, or if you want to update, delete, or change any personal information we hold, please contact us at hello@floralstreet.com

 

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