FAQs

Click ‘Forgot My Password’ on the Log In page, and we’ll email you with instructions on how to change it. Just make sure your inbox filters are enabled to receive emails from Floral Street, otherwise it might get hidden in a separate folder.

If your order’s already been processed it may not be possible – but we’ll see what we can do! Send us an email at hello@floralstreet.com as soon as possible with your order details and we’ll look into this for you.

We accept Apple Pay, Google Pay, Shop Pay, Maestro, Mastercard, Paypal, Union Pay, Discover, Diners Club, American Express, Visa and Klarna.

We deliver to the UK, Northern Ireland and the U.S. (via our US-based site: us.floralstreet.com). We’re also stocked in stores across the UK, Canada, the U.S., Australia, New Zealand, Bermuda and the Netherlands. View our stores page.
Need to get your hands on Floral Street where you live? Drop us a line and let us know where you’d like us to be stocked hello@floralstreet.com

Standard UK delivery (including the Highlands and UK islands) costs £5.00 per order via DPD. For orders over £50, we'll deliver free of charge, via DPD within 1-2 working days. Orders must be placed before 2pm.
Delivery to the U.S. is free of charge on orders over $50, otherwise costs $8.00 per order via USPS or UPS.

Standard delivery takes 1-2 working days when ordered by 1:30pm.

If your order’s already been processed it may be too late to change your delivery address. Send us an email at hello@floralstreet.com as soon as possible with your order details and we’ll see what we can do.

You can check the status of your order using the tracking number we send you by email. If you've not received a tracking number or you have a question about your order, just drop us an email at hello@floralstreet.com with your order number and we’ll get back to you as soon as we can.

We’re not able to process returns or exchanges on orders not placed through floralstreet.com or us.floralstreet.com. Please reach out to the store or stockist where you made your purchase for assistance.

Send us a message with your order number hello@floralstreet.com and we’ll get it sorted ASAP.

Some of our products are limited edition or made in small quantities, so there’s no guarantee that we’ll restock once they’re gone. For more information (or to make a request!) get in touch hello@floralstreet.com

Choose your amount and purchase an e-gift card on our UK site, or on our U.S site.
Floral Street gift cards are digital only, so you won't receive a physical card. Once your order is completed, we'll email you with your gift card, which you can then forward on to your recipient, or print out at home.

A floral scent is one built with a high amount of the volatile organic compounds emitted by petals. But – and here’s the magic bit – we don’t need to use real flowers for all our floral fragrances. For some, we build their scent synthetically in the lab for a purer finish. Floral Street fragrances contain a whole bunch of flowers in every bottle. Floral perfume needn’t be soft and romantic, we believe flowers can be exotic and tough, too.

Well, because, we do things a bit differently.

Floral Street fragrances aren’t structured into pyramids, they’re expressed in curves. We call it the Fragrance Curve: three layers of scent each blooming at once, all of which last longer than traditional linear-shaped fragrances. Ultimately, what matters is whether you like the smell of a fragrance on your skin, and talking endlessly about pyramids, notes and structure just gets in the way. We just want fragrance to be fun and easy.

Just like in music, the notes in perfume are the little parts that make the whole. The selection of notes in fragrances is a fine art for which perfumers spend years training for. Floral Street fragrances were blended by one of the world’s greatest perfumers, Jérôme Epinette. He blended a bunch of hand-selected notes together to create our multi-faceted floral fragrances. Honestly, notes are ultimately ingredients. So, we call them ingredients.

Underwear before socks? Socks before underwear? It’s entirely your call. And it’s the same with perfume. There is one cardinal sin we warn against though. Pressing your wrists together after application can disrupt the scent, causing it to fade faster. Just spritz and waft. Sure, there are some tricks to making your fragrance last – make sure your skin is well hydrated for one – but honestly, the way you apply your perfume is as unique to you as the way you apply your lipstick. And we like it that way.

To put it bluntly: a long time. Floral Street fragrances are classified as eau de parfums and contain 20% perfume oil, which offers twice the fragrance intensity of eau de toilettes. We wanted to make fragrance accessible, so we dropped the price and made the bottles bigger, all without compromising on the potency of the ingredients. If you look after your Floral Street bottle, it’ll last the distance. Keep it out of direct sunlight and store it at room temperature. Due to the natural and synthetic ingredients, the colour of the fragrance liquid may change over time – that’s totally normal, but the scent will remain.

Well, this is all part of the fun. At Floral Street, we believe suitability in fragrance is sort of irrelevant: it’s more about what you like than what suits you. Plus, we’re all for the ever-changing impulses of self-expression. One day you may be in more of a Ylang Ylang Espresso mood, while the next day, you may be all about Neon Rose. We also offer a range of Discovery Sets so you can explore our scents to your heart's content.

All of our fragrances are made in the UK, with ingredients responsibly sourced worldwide by our ingredients partner, Robertet.

Fragrance has come a long way since the animal musks of old, but not all perfume brands can claim to be vegan. Happily, we can. Floral Street products contain no Animal Derived Ingredients (ADI) such as bovine, caprine, porcine, or ovine species, or any other animal product. At all.

We're certified cruelty-free and vegan, and PETA and Leaping Bunny approved, too.

It’s tricky – truly, nothing can ever be truly sustainable (as everything has an impact, no matter how small), but we can create things more mindfully, with a reduced environmental impact and traceable ingredients. It’s something we pride ourselves on at Floral Street. Every part of our production, from the seeds of our ingredients though to our packaging, is deeply considered and designed to reduce our impact on the environment.

At Floral Street, vegan, responsible and carefully-sourced ingredients are paramount. We work with perfume house Robertet to source both natural and synthetic fragrance ingredients and create certified vegan and cruelty-free perfumes. Some lab-made ingredients we use include ambroxan, an animal-free alternative to ambergris which is derived from whales, and our vegan honey accord, which mimics the sweet scent of honey, without relying on honey bees.

We avoid phthalates, a chemical used to increase the longevity of fragrances, as we don’t deem them necessary and are wary of their impact on our environment and waterways. All of our products are also free from polycyclic and nitro musks (due to environmental concerns), sulphates and parabens – though we know that studies show the risks of using these ingredients in small concentrations are low.

Floral Street products contain no Animal Derived Ingredients (ADI) such as bovine, caprine, porcine, or ovine species, or any other animal product.

We don't use any animal-derived ingredients, including ambergris or musks. We only use certified animal-free alternatives, that can mimic the scent of musks or ambergris, without causing any harm to animals or the planet.

Yes! We have sample-sized scents available to purchase, so you can test out our fragrances before committing to a bigger bottle. 

You can also make use of our 'Try it first' money-back guarantee offer: when you purchase any of the following 50ml or 100ml perfumes, we’ll include a mini sample of it with your order for you to try first. 

Arizona Bloom Eau De Parfum, Wonderland Peony Eau De Parfum, Sweet Almond Blossom Eau De Parfum, Wild Vanilla Orchid Eau De Parfum.

If you find it’s not the perfect match, simply return your unopened 50ml or 100ml fragrance for a full refund. 

Please note: the full-sized box must be unopened, undamaged and in a re-saleable condition; any signs of tampering or use will not be accepted for a refund. The cost of returns is not covered by Floral Street. We recommend using a tracked service to ensure the return gets to us safely. Please email hello@floralstreet.com for the return delivery address.

We've got a lot going on behind the scenes here at Floral Street. To stay updated (and even get the chance to try new products before they're released!) sign up to our newsletter and join our Floral Street Insiders community on Instagram @floralstreet_

ActiScents™ are active ingredients and raw materials that provide both fragrant and cosmetic benefits. All of our Perfume Mists are formulated with skin-soothing ActiScents™ that have been shown to reduce inflammation by up to 50%.

In addition to anti-inflammatory ActiScents™, each Perfume Mist contains upcycled rose water — a by-product of rose essential oil production — which offers light moisturisation and antioxidant properties.